Facebook says 126 million people may have seen Russian content aimed at influencing Americans. Lawmakers on Capitol Hill want to weed out Russian operatives and extremist propaganda from Facebook.
But savvy marketers — people who've used Facebook's advertising platform since its inception — say that social media giant will find it hard to banish nefarious actors because its technology is designed to be wide open and simple to use.
Unlike traditional ad buying, Facebook's ad platform is self-service and automated, says Marty Weintraub, a marketing executive with the firm Aimclear. All an advertiser needs is a valid email address and a credit card. Facebook's ad targeting software does the rest.
Advertisers have flocked to it because it works. Facebook's done a great job of building "psychographic data" — not just facts about you that you offer up (like your birthday), but things you don't say and your behavior reveals anyway (like your wedding anniversary, income level, if you own a home or play tennis). And this sophisticated targeting has been critical to Facebook's success. Last year, the platform raked in nearly $27 billion in ad revenue
But several marketers say that Facebook's cutting edge technology also allows scams, fake news and foreign interference to slip through the cracks, and seamlessly go viral.
The less subtle and the more viral the content, the more users engage and the better for Facebook's bottom line. In the words of one Wall Street Journal writer, "If it's outrageous, it's contagious." While Facebook is under political pressure to clean up shop, Weintraub says, it's under far greater financial pressure to remain wide open.
"It's their revenue their dealing with, so it's not like they made a team of people from the NSA and said: lock this puppy down," Weintraub says. His firm's clients range from members of Congress promoting political campaigns to luxury brands marketing cars and handbags on Facebook.
Weintraub and his team demonstrate on his computer how to tailor an ad for a narrowly targeted audience. They start with the term "expats" — people who start their account in one country and then live in another. It's a useful way to target immigrants — say for English language classes; or for a green card scam.
By adding user characteristics that Facebook tracks — country of origin, education level, interest in U.S. citizenship — an advertiser could, within minutes, build a target audience of people who are vulnerable, desperate and most likely to fall for a headline that reads: Get a green card for $400.
The same kind of targeting was used in the Russia-linked ads, only it was to seek out disenchanted Americans — supporters of Black Lives Matter angry at police brutality, or strident opponents of illegal immigration
Facebook has made changes in response to the revelations about Russia's election interference. But they've typically been at the margins. Facebook doesn't require every advertiser to show ID; but it does zap terms here and there. If you want to reach white supremacists, you can no longer target people with an interest in the KKK and David Duke. But you can still reach a similar audience by targeting those interested in certain racial conspiracy theories. It's a game of whack-a-mole.
"The sharpest marketers in the world are going to find a way around any targeting system or redaction," Weintraub says.
Facebook says it's hiring more than 4,000 people to weed out fake accounts and violators. Still, company engineers are aggressively building new tools and enhancements that could make it far worse. Consider lookalike audiences. If an advertiser wants to target far-left extremists in California, she can just take an email list built from a rally attendance roster or from the cookies trackers of a far-left website and then feed it to the ad platform. The software does the rest, identifying more extremists without the advertiser having to say that's what she's looking for. "It's a total blind. Facebook has no idea what targeting it's providing you with," Weintraub says.
(Disclosure: Facebook pays NPR and other leading news organizations to produce live video streams that run on its site.)
This week lawyers from Facebook, Google and Twitter will speak to Congress. Weintraub worries that lawmakers will get stuck in abstract policy debates, and not dig into advertising — the core of the business. "The tools are way deeper than you folks have even scratched the surface of," he wants to tell lawmakers. "You have no idea what you're dealing with here."
Facebook plans to begin labeling ads as paid content, so it's clear to users; and the company is regularly removing extremist interests — like KKK — from the advertising bucket. A spokesperson says it's important to remember all the good that people promote through Facebook advertising — everything from disaster relief efforts to locally owned businesses.
MARY LOUISE KELLY, HOST:
Let's stick with the subject of Russia and the 2016 election for this week's All Tech Considered.
(SOUNDBITE OF ULRICH SCHNAUSS' "NOTHING HAPPENS IN JUNE")
KELLY: Facebook now says 126 million people may have seen Russian content aimed at influencing Americans. That comes as Facebook, along with Google and Twitter, get ready for three appearances on Capitol Hill this week. They'll have to explain how operatives linked to Russia used their platforms to spread false and divisive messages and what can be done to stop them. That's tricky, though. Take Facebook. It's designed to be open and easy to use for people with good and bad intentions. NPR's Aarti Shahani reports.
AARTI SHAHANI, BYLINE: Two billion people know Facebook through the news feed. Now let's step into a part of Facebook you've probably never seen - the advertising platform. You could call it the least exclusive club on Earth because just about anyone can use it.
MARTY WEINTRAUB: Anyone in five minutes (laughter).
SHAHANI: If I'm a Russian operative, can I do it?
WEINTRAUB: A thousand percent.
MERRY MORUD: Absolutely.
WEINTRAUB: Some people say it's easy.
SHAHANI: Marty Weintraub and Merry Morud are marketing gurus with the firm Aimclear. Members of Congress and luxury brands hire them to promote political campaigns, cars, handbags on Facebook. And the marketers point out Facebook's platform is self-service, which is a huge change from traditional media ad buys. You don't have a person talking to a person. Instead, you have a person with an email address and credit card talking to software.
MORUD: You could just have a profile and then go to facebook.com/advertising.
SHAHANI: Advertisers have flocked to it because it works. Facebook's done a great job of building psychographic data - things about you that you offer up, like your birthday, and things you don't say but your behavior shows, like your wedding anniversary, income level, if you own a home or play tennis.
Let's take the term expats - people who start their accounts in one country and then live in another. It's a useful way to target immigrants - say, for English language classes or for a green card scam. Morud shows me a drop-down list.
MORUD: OK, so we have expats from Mexico.
SHAHANI: There are so many traits to choose from.
MORUD: To layer on income, so we go to narrow audience.
SHAHANI: She keeps adding layers to build a target audience, in this case of people who are vulnerable, desperate, most likely to fall for a headline that reads, get a green card for $400. They add unemployed to the list.
WEINTRAUB: Can you add unemployed to that bucket?
MORUD: Yeah, sure.
SHAHANI: Scams, fake news, foreign interference - the marketers say all of these are made not only possible but efficient, scaleable by Facebook's cutting-edge technology. Users engage with viral content, and that's great for Facebook's bottom line. Last year, the platform raked in nearly 27 billion in ad dollars. While Facebook is under political pressure to clean up shop, Weintraub says it's under far greater financial pressure to remain wide open.
WEINTRAUB: It's their revenue they're dealing with. So it's not like they made a team of people, like, from the NSA and said, lock this puppy down.
SHAHANI: The changes the company has made are typically at the margins. Facebook doesn't require every advertiser to show ID, but it does zap terms here and there. If you want to reach white supremacists, you can no longer target people with an interest in the KKK and David Duke, but you can target those interested in certain racial conspiracy theories to reach a similar audience. It's a game of whack-a-mole.
WEINTRAUB: The sharpest marketers in the world are going to find a way around any targeting system or redaction.
SHAHANI: Facebook says it's hiring more than 4,000 people to weed out fake accounts and violators. Still, the company engineers are building new tools that could make it far worse. For example, if I want to target extremists in California, I can now take a small email list I've built, say, from a rally and feed it to the ad platform. The software gets you more extremists without you even having to say that's what you're looking for.
WEINTRAUB: It's a total blind. Facebook has no idea what targeting is providing you with.
SHAHANI: Tomorrow, lawyers from Facebook, Google and Twitter will speak to Congress. Marty Weintraub worries that lawmakers will get stuck in abstract policy debates and not dig into advertising, the core of the business.
WEINTRAUB: The tools are way deeper than you folks have even scratched the surface of. You have no idea what you're dealing with here.
SHAHANI: Facebook plans to begin labeling ads as paid content so it's clear to users. And a company spokesperson says it's important to remember all the good that people can promote through Facebook advertising, everything from disaster relief efforts to locally owned businesses. Aarti Shahani, NPR News, San Francisco.
KELLY: And we want to let you know NPR receives some financial support from Facebook to produce video content on its site. Transcript provided by NPR, Copyright NPR.